Privacy Policy
Purpose of this Privacy Policy
This web page provides the privacy policy which aims to give you information on how Springtide HMO hereafter known as “Springtide” collects and processes your personal data through your use of our Mobile Application or website, including any data you may provide through our app/website when you use our services. It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. Springtide is the controller and responsible for your personal data.
1. Information we collect and receive
We collect and receive information about you in the following ways:
1.1. Information you give us
This includes any information that you provide to us directly:
1.1.1. when you sign-up to utilise our services;
1.1.2. by filling in our forms, or those provided to you; or
1.1.3. when you contact us or we contact you and you provide information directly to us.
1.2. What personal information we collect
1.2.1. When you register to use our services, you will be required to provide us with the following information, your:
* Name
* Phone Number
* E-mail Address
* Contact Address
* Organization
* Date of Birth
* Nationality
* Signatures
* Passport Photograph
* Date of Birth
* Bank account details
* Marital Status
* Employee’s spouse and children details
* Existing health condition(s)
1.3. Information we collect or receive when you use our Website/app
We collect information when you use the Website by using contact us form, or request for quote.
We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in in other ways.
2. How we use the information we collect and receive
We use the information we collect and receive for the following general purposes:
2.1. to provide you with information, products or services you request from us;
2.2. in order to refer you to an appropriate third-party service provider;
2.3. to communicate with you;
2.4. to provide you with support;
2.5. to provide effective health advice (for example to be provide you with news, healthy living blogs, special offers and general information about other goods, services and events which we offer, that are similar to those that you have already hired or enquired about).
3. How we share the information we collect and receive
3.1. We don’t sell your personal information to third parties for their marketing purposes.
3.2. We may share information with:
3.2.1. our affiliates, in other words, other companies in our group;
3.2.2. we may disclose your personal information to a limited number of our employees and third party service providers (other than those who we refer you to), who we assist you to interact with;
3.2.3. our business partners. We may share non-personally identifiable information with select business partners;
3.2.4. other parties in response to legal process or when necessary to conduct or protect our legal rights;
3.2.5. companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you;
4. Your rights
4.1. You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you. We won’t send you marketing messages if you tell us not to but we will still need to send you service-related messages.
4.2. We want to make sure that any data we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it.
5. Retention of data
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
6. Our commitment to security
The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under applicable law.
7. Transfer of data
7.1. We are based in and operate from Nigeria. Your information, including personal information, may be transferred to and maintained on servers located outside of Nigeria, where the data privacy laws, regulations and standards, may not be equivalent to the laws in Nigeria.
7.2. We might transfer your personal information to places outside of Nigeria and store it there, where our suppliers might process it. If that happens, your personal information will only be transferred to and stored in country that has equivalent, or better, data protection legislation than Nigeria or with a service provider which is subject to an agreement requiring it to comply with data protection requirements equivalent or better than those applicable in Nigeria.
7.3. Your use of our website/app, followed by your submission of information to us, represents your consent to such transfer.
7.4. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
8. Links to other websites
Our Website/app may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates. Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.
9. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes that we may make to our privacy policy will be posted on our Website/app and will be effective from the date of posting.
10. Access to your personal information
10.1. You may at any time request:
10.1.1. confirmation that we hold your personal information;
10.1.2. access to your personal information;
10.1.3. the identities or categories of third parties to whom we have disclosed your personal information; or
10.1.4. that we correct or delete any personal information that is incomplete, misleading, inaccurate, excessive or out of date.
Questions, clarification, and requests regarding our privacy policy should be sent to info@springtidehmo.com