SpringMobile
Connecting with Springtide HMO Services with ease.
SpringMobile is the official SpringTide HMO mobile application designed to give enrollees easy and secure access to their health insurance services anytime, anywhere. The app provides a seamless way for users to manage their health plan, explore available benefits, access care providers, and engage SpringTide HMO on the go.
With SpringMobile, enrollees can quickly view a list of accredited hospitals and care providers, get directions for easy navigation, manage dependants, track complaints, and submit feedback after hospital visits—all without stress.
SpringMobile brings SpringTide HMO services closer to you, improving convenience, communication, and service delivery.
Key Features
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SpringMobile provides a powerful set of tools for enrollees and administrators, including:
- Admin, User & Dependants Dashboard
- Care Providers List with easy navigation support
- Virtual ID Card for quick verification
- Benefit List and plan details
- Refund Management
- Complaint Management
- Hospital Visit Feedback & Provider Reviews
- Dependants Management
- Bank Details Management
- User Profile & Onboarding Management
- Live Chat Support
- Contact SpringTide HMO (call/email/support access)
Downloads
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Frequently Asked Questions
What is SpringMobile used for?
SpringMobile is used to access SpringTide HMO health insurance services, view benefits, find care providers, manage dependants, submit complaints, request refunds, and communicate with support.
Who can use SpringMobile?
SpringMobile is available to all SpringTide HMO enrollees, including users managing dependants. Admin users also have access to dashboard tools for management.
How do I find a hospital or provider near me?
Go to the Care Providers List, enter the name of a provider and select the provider for more details, and use the navigation option to locate and get directions to the hospital.
Can I access my HMO card on the app?
Yes. SpringMobile provides a Virtual ID Card that allows you to access your enrollee identification card digitally anytime.
Can I add or manage dependants in the app?
Yes. The app includes a Dependants Management feature to view and manage dependants linked to your enrollee plan (Family package).
How do I submit a complaint?
Navigate to Complaint Management, enter your complaint details, submit, and track responses from SpringTide HMO.
Can I provide feedback about a hospital visit?
Yes. After using a provider, you can submit hospital visit feedback and reviews to help improve services.
How do refund requests work?
Users can submit and track refund requests through the Refund Management feature, including providing required bank details.
How do I contact SpringTide HMO?
You can reach SpringTide HMO through the Contact section or via Live Chat, call, or email support directly from the app.
Is my personal data secure?
Yes. SpringMobile is designed with secure access and data protection measures to ensure your information is handled safely.
Need Help?
If you have questions, feedback, or would like to contribute content to SpringMobile App, please contact (0812-608-9100 or info@alfasoft.ng) our support team or reach out through the app.